Deputy Hotel Manager

Deputy Hotel Manager – Aurora Foxes

Location: Minehead, Somerset

Salary: £30,000 per annum

Hours: 40 hours per week – the role will involve shift work including some evenings and weekends

A Unique Learning & Hospitality Environment

Foxes Hotel at Aurora Foxes is a unique, fully operational hotel where young adults with SEND develop real hospitality, catering and housekeeping skills in a genuine working environment. Our students aren't observing, they're serving guests, preparing food, and delivering experiences that people pay for, return for, and review publicly.

This is what makes Foxes Hotel special. The learning is real because the business is real. Since going live on Booking.com, our external bookings and commercial revenue have grown significantly, and that growth directly enriches the quality and authenticity of our students' experience.

The right candidate will understand and embrace this balance. A thriving hotel means more opportunities, higher standards and a richer education for our students, and that is what we are here to deliver.

Your Role

As our Deputy Hotel Manager, you will support the day‑to‑day running of Foxes Hotel, ensuring we deliver an exceptional guest experience while maintaining high commercial, operational and educational standards.

You will take a hands‑on leadership approach, confidently leading the hotel in the Hotel Manager’s absence. The role includes overseeing guest experience from enquiry to review, supporting occupancy and bookings (including OTA platforms), maintaining high standards across food, service and accommodation, supervising and training staff, assisting with rota planning, and ensuring strong compliance across food safety, health & safety and safeguarding.

You will also work closely with the Hospitality Programme Lead and SLT to ensure hotel operations provide safe, structured and meaningful vocational learning opportunities for our students.

A full list of duties and responsibilities can be found in the attached Job Description:  Deputy Hotel Manager - JD

Successful candidate qualities:

Essential:

• Proven management experience in a hotel or hospitality environment
• Experience running a hotel or department independently in a manager’s absence
• Strong experience supervising staff, conducting appraisals and delivering training
• Strong commercial awareness and understanding of hotel performance
• Experience managing OTA platforms, particularly Booking.com
• Knowledge of HACCP, food safety legislation, licensing and health & safety compliance
• Confident use of EPOS and hotel booking/property management systems
• Experience planning and delivering events and functions
• Level 2 Maths and English or equivalent

🌟What’s on Offer at Aurora? 

We believe in supporting you as much as we support the children and young people in our care. Here’s a snapshot of the fantastic benefits waiting for you:

📚 Grow with Us – Training & Development

Learning never stops at Aurora! We offer a wide range of training programmes and career development opportunities to help you build your skills and reach your goals. 

💸 Save Money on Everyday Essentials

With the rising cost of living, our Perkbox app helps you stretch your money further:

• Discounts on groceries, phone plans, internet, dining out, gym memberships & more
• Access to our Cycle to Work and Car Scheme

💰 Competitive Pay & Reward

We regularly benchmark our pay and benefits to stay ahead of the curve. You’ll enjoy:

• Enhanced Annual Leave
• Company Sick Pay
• Enhanced Pension
• Life Assurance

🩺 24/7 GP Access – For You & Your Household

Need a doctor? No problem. Book a phone or video appointment anytime, day or night. This service covers everyone in your household.

🦷 UK Health Cash Plan

Cover everyday healthcare costs like dental and optician bills. You and your children are included in the scheme, and you can upgrade to add your partner too 

🧠 Employee Assistance Programme

Your wellbeing matters. Get confidential support on a wide range of issues, including:

• Freephone counselling (available 24/7)
• Online tools and resources

👯‍♀️ Refer a Friend – Earn £1,000!

Know someone who’d be a great fit? Refer them and get rewarded!
(*Terms apply)

How to apply?

For candidates that haven’t worked in this sector before please be aware that for regulatory reasons the application process is far more detailed and thorough compared to other sectors.

Please complete the online application form in full, including all employment and education details, and provide a personal statement that makes us keen to speak to you.

If you need any assistance or would like any more information, please contact Adele in the Aurora Group Recruitment Team at Adele.richard@theauroragroup.co.uk

Successful applicants will be subject to pre-employment safeguarding checks including an enhanced disclosure and barring service (DBS) check.

The post is exempt from the Rehabilitation of Offenders Act 1974 and the Aurora Group is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children.

The Aurora Group is committed to safeguarding and promoting the welfare of the children and young adults in our care and is a disability confident and equal opportunities employer.

This advert could be taken down at any point in time without prior notice if the position is filled. 

Please note that candidates that are shortlisted might be subject to an online search.